DDI.Monarch.Provider.Satisfaction.Survey Sweetness H Dube 2017-08-14 NADA Monarch Provider Satisfaction Survey MO-01.Monarch.Provider.Satisfaction.Survey NADA Monarch Provider Satisfaction Survey South Africa Face-to-face [f2f] MO-01 MONARCH PROVIDER SATISFACTION 56 179 Record ID 56 1 56 28.5 16.31 Consent given: 56 No 1 Yes Study ID 56 00001MPS 00003MPS 00004MPS 00005MPS 00006MPS 00007MPS 00008MPS 00009MPS 00010MPS 00011MPS 00012MPS 00013MPS 00014MPS 00015MPS 00016MPS 00017MPS 00018MPS 00019MPS 00020MPS 00021MPS 00022MPS 00023MPS 00024MPS 00025MPS 00026MPS 00027MPS 00028MPS 0030MPS 0031MPS 0032MPS 0033MPS 0034MPS 0035MPS 0036MPS 0037MPS 0038MPS 0039MPS 0040MPS 0041MPS 0042MPS 0043MPS 0044MPS 0045MPS 0046MPS 0047MPS 0048MPS 0049MPS 0050MPS 0051MPS 0052MPS 0053MPS 0054MPS 0056MPS 2 Interviewer Name 56 1 Buke Ndlovu 2 Nomthi Mbatha 3 Manisha Yapa 4 Carina Herbst 5 Other If Other, provide name 17 Gugu Hlophe Gugu hlophe Date of interview 56 2016-04-04 2017-01-25 2016-04-04 2016-04-05 2016-04-06 2016-04-07 2016-04-08 2016-04-11 2016-04-12 2017-01-16 2017-01-17 2017-01-18 2017-01-19 2017-01-20 2017-01-23 2017-01-24 2017-01-25 Name of health facility 56 1 KwaMsane 2 Mtubatuba 3 Mpukonyoni 4 Somkhele 5 Machibini 6 Esiyembeni 7 Gunjaneni 8 Other Part of QI Team: 51 5 1 Yes 2 No 3 Do not know/refused to answer 4 Other Sysmiss If Other, please clarify What is your age? 56 25 60 38.268 7.789 Male 56 No 1 Yes Female 56 No 1 Yes Data not entered 56 No 1 Yes What is your professional title? 56 1 Assistant Enrolled Nurse 2 Enrolled Nurse 3 Professional Nurse 4 PHC or other Specialised Nurse 5 Midwife 6 Nutrition Advisor 7 Community Care Giver (CCG) 8 Counsellor 9 Clerk 10 Doctor 11 Other 12 Refused Please specify name of Certificate. 6 Data Capturer Data capturer Some primary school 56 No 1 Yes Complete primary school 56 No 1 Yes Some secondary school 56 No 1 Yes Matric 56 No 1 Yes Certificate 56 No 1 Yes College (diploma) 56 No 1 Yes University 56 No 1 Yes Other 56 No 1 Yes Refused 56 No 1 Yes Please specify name of Certificate. 18 Certificate in nursing Certificate of Breastfeeding Certificate of Nursing Certificate of Nutrition Certificate of nutrition Certificate of routine health Computer Certificate Computer, Home base care Computer; HIV/AIDS counselling Data capture certificate Data capturing End user computer Nursing Certificate Nursing certificate Nutritional advisor Secretarial certificate Please specify Other Years worked in current position 56 36 6.875 5.902 Months worked in current position 55 1 2 3 4 5 6 8 9 10 Sysmiss Refused or can not remember how long in current position. Years worked at facility 56 21 5.482 4 Months worked at facility 56 1 2 3 4 5 8 9 10 Refused or can not remember how many years at current facility Time to get to place of work from home (hours) 55 1 1 2 Sysmiss Time to get to place of work from home (minutes) 55 1 50 15.527 13.968 Refused or do not know time to travel to work 4 52 1 Refused 2 Do not know Sysmiss Do you have any other job(s) apart from the work you do here? 56 1 Yes 2 No 3 Refused 4 Don't know Specify Other Antenatal care services 56 No 1 Yes Childbirth and delivery services 56 No 1 Yes Postnatal care services 56 No 1 Yes Prevention of Mother to Child Transmission (PMTCT) of HIV services 56 No 1 Yes Other 56 No 1 Yes Specify Other 8 Chronics, minor ailments Counselling ongoing Dressing and pharmacy F P, EPI, IMCI FP, Psychiatric services, Minor ailments, FP (Implanon), Minor ailments, pap smear TB ANC screening (e.g., blood pressure, urine glucose and protein) 54 2 No 1 Yes, within the past 12 months 2 Yes, more than 12 months ago 3 Can not remember/refused/not answered Sysmiss Counselling for ANC (e.g., nutrition, family planning and newborn care)? 54 2 No 1 Yes, within the past 12 months 2 Yes, more than 12 months ago 3 Can not remember/refused/not answered Sysmiss Complication of pregnancy and their management 54 2 No 1 Yes, within the past 12 months 2 Yes, more than 12 months ago 3 Can not remember/refused/not answered Sysmiss Nutritional assessment of the pregnant woman, such as Body Mass Index calculation 53 3 No 1 Yes, within the past 12 months 2 Yes, more than 12 months ago 3 Can not remember/refused/not answered Sysmiss Preparation of a childbirth plan 53 3 No 1 Yes, within the past 12 months 2 Yes, more than 12 months ago 3 Can not remember/refused/not answered Sysmiss Proper use of a Partograph during labour 52 4 No 1 Yes, within the past 12 months 2 Yes, more than 12 months ago 3 Can not remember/refused/not answered Sysmiss Integrated Management of Pregnancy and Childbirth (IMPAC) 51 5 No 1 Yes, within the past 12 months 2 Yes, more than 12 months ago 3 Can not remember/refused/not answered Sysmiss Active management of third stage of labour 50 6 No 1 Yes, within the past 12 months 2 Yes, more than 12 months ago 3 Can not remember/refused/not answered Sysmiss Special delivery practices for PMTCT of HIV 51 5 No 1 Yes, within the past 12 months 2 Yes, more than 12 months ago 3 Can not remember/refused/not answered Sysmiss Early and exclusive breast feeding 52 4 No 1 Yes, within the past 12 months 2 Yes, more than 12 months ago 3 Can not remember/refused/not answered Sysmiss Neonatal resuscitation using bag and mask 52 4 No 1 Yes, within the past 12 months 2 Yes, more than 12 months ago 3 Can not remember/refused/not answered Sysmiss Newborn infection management (including injectable antibiotics 51 5 No 1 Yes, within the past 12 months 2 Yes, more than 12 months ago 3 Can not remember/refused/not answered Sysmiss Thermal care (including immediate drying and skin-to-skin care 51 5 No 1 Yes, within the past 12 months 2 Yes, more than 12 months ago 3 Can not remember/refused/not answered Sysmiss Sterile cord cutting and appropriate cord care 52 4 No 1 Yes, within the past 12 months 2 Yes, more than 12 months ago 3 Can not remember/refused/not answered Sysmiss KMC (Kangaroo Mother Care for preterm or low birth weight babies 53 3 No 1 Yes, within the past 12 months 2 Yes, more than 12 months ago 3 Can not remember/refused/not answered Sysmiss Nutrition counselling for pregnant women and mothers with HIV?AIDS 52 4 No 1 Yes, within the past 12 months 2 Yes, more than 12 months ago 3 Can not remember/refused/not answered Sysmiss Infant and young child feeding in the context of HIV/AIDS 52 4 No 1 Yes, within the past 12 months 2 Yes, more than 12 months ago 3 Can not remember/refused/not answered Sysmiss Antiretroviral prophylactic treatment for prevention of mother to child transmiss 51 5 No 1 Yes, within the past 12 months 2 Yes, more than 12 months ago 3 Can not remember/refused/not answered Sysmiss Antenatal care 50 6 1 No 2 Yes withhin the past 12 months 3 Yes more than 12 months ago 4 Refused/ can not remember/ data not entered Sysmiss Childbirth and delivery 50 6 1 No 2 Yes withhin the past 12 months 3 Yes more than 12 months ago 4 Refused/ can not remember/ data not entered Sysmiss Postnatal care 51 5 1 No 2 Yes withhin the past 12 months 3 Yes more than 12 months ago 4 Refused/ can not remember/ data not entered Sysmiss PMTCT of HIV services 51 5 1 No 2 Yes withhin the past 12 months 3 Yes more than 12 months ago 4 Refused/ can not remember/ data not entered Sysmiss Check your records or report 56 No 1 Yes Observe your work 56 No 1 Yes Provide any feedback (either positive or negative) 56 No 1 Yes Provide updates on administrative or technical issues related to your work 56 No 1 Yes Discuss problems you have encountered 56 No 1 Yes Other 56 No 1 Yes Overall, how satisfied are you with your current job 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd The level of your salary 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Allowances (e.g. extra duty, outfit, medical and transport) that you received 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd The level of coverage of your needs by your salary 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd The amount of your salary with regards to your skills 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd The amount of your salary in relation to the volume of your work 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Are you satisfied with the availability of medicines that you need to do your wor 50 6 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Sysmiss Are you satisfied with the availability of consumables (e.g cotton, alcohol, etc. 55 1 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Sysmiss Are you satisfied with the availability of protection gear against professional r 55 1 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Sysmiss Are you satisfied with the printed materials available to you for doing your work 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Are you satisfied with your working hours 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Are you satisfied with your workload (quantity of work, overloaded or not) 55 1 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Sysmiss Are you satisfied with the allocation of the workload between the members of your 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Are you satisfied with the division of your working hours between various healthc 55 1 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Sysmiss Are you satisfied with the support provided by the other members of the team for 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Are you satisfied with the variety of your duties 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Are you satisfied with how your duties correspond to your skills 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Are you satisfied with the level of professional responsibility entrusted to you 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Are you satisfied with the harmony between the members of your clinic team 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Are you satisfied with the recognition of the quality of your work by your collea 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Are you satisfied with the recognition of the quality of your work by your superi 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Are you satisfied with the respect with which your superiors/bosses treat you 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Are you satisfied with the training that you received 55 1 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Sysmiss Are you satisfied with the form of selection of your antenatal care team for the 53 3 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Sysmiss Are you satisfied with the fit of the training you received and your training nee 53 3 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Sysmiss Are you satisfied with the way in which the knowledge acquired in training is use 53 3 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Sysmiss Are you satisfied with the skills newly acquired during training sessions 53 3 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Sysmiss Are you satisfied with opportunities for promotion at work 55 1 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Sysmiss Are you satisfied with the outcome of ANC/PNC/PMTCT in your department (health of 52 4 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Sysmiss Are you satisfied with the quality of your own work 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Are you satisfied with the popular image of your profession 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Are you satisfied with the regularity of payment of your salary (salary paid on t 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Are you satisfied with your job stability (certainty or uncertainty with keeping/ 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Are you satisfied with the regularity of payment of your allowances 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Are you satisfied with the positive reinforcement in your workplace 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Are you satisfied with the possibilities for participating in decision -making in 55 1 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Sysmiss Are you satisfied with the information given about the performance of your antena 54 2 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd Sysmiss Are you satisfied with your employment status (e.g. civil servant or contractual 56 1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied 6 No response/Data not entererd How frequently do you think about leaving your current work place? 56 1 Very Often 2 Fairly Often 3 Often 4 Occasionally 5 Rarely 6 Almost Never 7 Never How frequently do you think about leaving South Africa to work abroad? 56 1 Very Often 2 Fairly Often 3 Often 4 Occasionally 5 Rarely 6 Almost Never 7 Never How will you rate your level of job satisfaction with a typical work-week (Monday 56 1 Very bad 2 Bad 3 Moderate 4 Good 5 Very good 6 No response Overall how would you rate the number of hours you have to work every wek 56 1 Very bad 2 Bad 3 Moderate 4 Good 5 Very good 6 No response Thobeka works at a health facility that provides antenatal care services. 56 1 Very bad 2 Bad 3 Moderate 4 Good 5 Very good 6 No response Gugu works at a health facility that provides antenatal servievs 56 1 Very bad 2 Bad 3 Moderate 4 Good 5 Very good 6 No response Overall how would you rate the amount of work you have to do every day. 56 1 Very bad 2 Bad 3 Moderate 4 Good 5 Very good 6 No response Mosa works at a health facility that provides antenatal care services 56 1 Very bad 2 Bad 3 Moderate 4 Good 5 Very good 6 No response Siya works at a health facility that provides antenatal care services 56 1 Very bad 2 Bad 3 Moderate 4 Good 5 Very good 6 No response Overall how would you rate the availability of equipment and supplies to help you 56 1 Very bad 2 Bad 3 Moderate 4 Good 5 Very good 6 No response Nomonde works at a health facility that provides antenatal care services 56 1 Very bad 2 Bad 3 Moderate 4 Good 5 Very good 6 No response Linde works at a health facility that provides antenatal care services 56 1 Very bad 2 Bad 3 Moderate 4 Good 5 Very good 6 No response Overall how would you rate the provision of opportunities for professional develo 56 1 Very bad 2 Bad 3 Moderate 4 Good 5 Very good 6 No response Thembisa has worked at an antenatal care facility for 3 years 56 1 Very bad 2 Bad 3 Moderate 4 Good 5 Very good 6 No response Dudu has worked at an antenatal care facility for 3 years 56 1 Very bad 2 Bad 3 Moderate 4 Good 5 Very good 6 No response I only do the job so that I get paid at the end of the month 56 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree 6 No response Overall I am satisfied with my job 56 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree 6 No response I am satisfied with the opportunity to use my abilities in my job 56 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree 6 No response I am satisfied that I accomplish something worthwhile in this job 56 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree 6 No response I am proud to be working for this DOH Facility 56 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree 6 No response I am really inspired to do my very bets on the job 56 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree 6 No response I always complete my tasks efficiently and correctly 56 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree 6 No response I am a hard worker 56 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree 6 No response I am punctual in my work as a (prof title) 56 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree 6 No response When should a woman make the first antenatal care visit during pregnancy? 55 1 1 Immediately when she misses her menstrual period 2 After she has missed her period for two consecutive months 3 After three months 4 Any time she wishes 5 Other 6 Don't know 7 Refused Sysmiss If other, please specify How many times should a pregnant woman attend antenatal care during the entire pe 55 1 1 At least once 2 At least two times 3 At least three times 4 At least four times 5 Other 6 Don't know 7 Refused Sysmiss If other, please specify 30 11 times 5 times 6 Times 6 times 6-8 visits 7 times 8 times 9 times Above 9 times depend At least 5 times Depends to patients Every month until de Five or more Monthly Monthly (every month More or as necessary More than 4 months More than 4 times More than 5 times More than 8 times More than five More than four times History taking 56 No 1 Yes Physical examination 56 No 1 Yes Laboratory examinations 56 No 1 Yes X-ray examinations 56 No 1 Yes Screening for HIV infection 56 No 1 Yes Screening for anaemia 56 No 1 Yes Screening for mental health problems 56 No 1 Yes Screening for stress 56 No 1 Yes Screening for neurological disorders 56 No 1 Yes Screening for domestic violence 56 No 1 Yes Screening for pre-eclampsia 56 No 1 Yes Tetanus toxoid immunization 56 No 1 Yes Deworming 56 No 1 Yes Provision of folicacid 56 No 1 Yes Provision of calcium 56 No 1 Yes Provision of Vitamin D 56 No 1 Yes Provision of Vitamin C 56 No 1 Yes Provision of iron 56 No 1 Yes Promotion of postnatal family planning and birth spacing 56 No 1 Yes Interventions to increase awareness of maternal and newborn health 56 No 1 Yes Interventions to promote health behaviours in the home 56 No 1 Yes Counselling to recognize danger signs for the woman and the newborn 56 No 1 Yes Advice to have a transport and funding plan in place in case of emergencies 56 No 1 Yes Advice to abstain from sex during pregnancy 56 No 1 Yes Counselling to prepare the pregnant woman and her partner emotionally and physica 56 No 1 Yes Counselling on the importance to deliver in a health facility 56 No 1 Yes Swelling of the feet and face 56 No 1 Yes Excessive vomiting 56 No 1 Yes Blood in stools 56 No 1 Yes Fever 56 No 1 Yes Increased appetite for food 56 No 1 Yes Don't know 56 No 1 Yes Refused 56 No 1 Yes Weight 56 No 1 Yes Urine volume 56 No 1 Yes Blood pressure 56 No 1 Yes Height of fundus 56 No 1 Yes When an pregnant woman is newly diagnose with HIV (with a high CD4 count, eg 550) 54 2 1 ARV's during pregnancy only 2 ARV's during pregnancy and breastfeeding 3 Immediately start lifelong ARV treatment 4 Wait until after delivery to start ARV treatment 5 Don't know 6 Refused Sysmiss What feeding method would you recommend to an HIV-infected mother, for the first 54 2 1 Exclusive breastfeeding 2 Exclusive formula feeding 3 A mix of foods including breastmilk, formula, soft porridge 4 Cow's molk 5 Other (specify) 6 Don't know 7 Refused Sysmiss Concerning postnatal care, do you routinely recommend KMC (Kangeroo Mother care) 50 6 1 Yes 2 No 3 Refused 4 Don't know Sysmiss Any other comments: 53 6.7 needs to be explained abou Are you going to give us train How are these question going t I am very much concern with th I like the questionnaire cause I would like to know about the If the survey would make a dif If they can change our supervi Monarch has helped us a lot we Monarch team has helped us in No comment No comment and recommendations No comment. No comments No comments. Nom comments Np comments The interview was good. The interview was very clear t There is a high volume of work To provide in service training Ukuncoma nje imibuzo yenza sib We will be gladly to be helped We would be very happy if our Form Status 56 Incomplete 1 Unverified 2 Complete